7-day refund. No questions asked.
Promise number 6 of our public manifesto. The price displayed is the price paid, and if Hokku does not work for your store, you get your money back.
Last updated April 2026.
The promise
If you cancel within 7 days of your first paid charge on Starter or Pro, we refund the charge in full. No questions, no calls, no “win-you-back” sequence.
Refunds are processed through Shopify’s native billing system and follow the same path as the original charge.
How to request
Two ways:
- Cancel directly from your Shopify admin. The 7-day window is recognized automatically.
- Email hello@gethokku.com with your store URL. We process refunds within one business day.
You do not need to justify the request. “It did not fit our store” is a complete explanation.
Beyond 7 days
After the 7-day window we look at refund requests case by case, and our default is generous. If a billing cycle was charged for a month you did not actually use Hokku — say you uninstalled but a charge still went through, or a feature broke without us noticing — write us. We will fix it.
Conditions, fairness and tone follow the same logic as the rest of the manifesto: honest billing first, customer success second, scripts never.
What is covered
The 7-day refund applies to:
- Starter — monthly or annual
- Pro — monthly or annual
- Max — monthly or annual
The Free plan has no charge to refund. It is, and stays, free.
What is not refundable
Charges from Shopify itself (transaction fees, theme purchases, other apps) are not within the scope of Hokku’s refund policy. They are governed by Shopify’s own terms.
If a third-party integration charged you separately, the refund is requested with that service.
Where this is committed
This policy is signed at three layers:
- Public manifesto, promise #6 — “7-day refund, no questions asked”
- This page
- The Hokku listing on the Shopify App Store (when published)
If we change this policy, existing customers keep the version under which they signed up.