Plain-language summaries appear in italics throughout this document for ease of reading. They are provided for convenience only and have no contractual value. Only the numbered paragraphs are legally binding.
These Terms of Service (the “Terms”) form a binding agreement between you (the Shopify merchant installing or using Hokku — the “Merchant”, “you”) and H-MOON Digital, a French société par actions simplifiée unipersonnelle (SASU) registered with the Paris Trade and Companies Register under SIRET 10308042000013, with its registered office at 47 Rue Vivienne, 75002 Paris, France (“H-MOON Digital”, “we”, “us”).
By installing or using the Hokku app, you accept these Terms.
About this document. Hokku is distributed through the Shopify App Store and billed via Shopify Billing. Your relationship with Shopify (eligibility, payment mechanics, account suspension by Shopify, store-level acceptable use, tax invoicing) is governed by Shopify’s own terms and is not duplicated here. These Terms cover only what is specific to the Hokku app and your relationship with H-MOON Digital.
1. Scope of the Hokku service
The short version: Hokku adds bundles, upsells, cross-sells and similar revenue mechanics to your Shopify storefront. Nothing else.
1.1. Hokku is a software-as-a-service application that integrates with Shopify storefronts to let Merchants create and publish promotional offers (bundles, upsells, cross-sells, free-shipping thresholds, volume discounts, free-gift thresholds and related mechanics).
1.2. Hokku integrates with Shopify Online Store 2.0 themes via Theme App Extensions and with Shopify Checkout via Checkout UI Extensions. Hokku does not modify the Merchant’s theme code, does not inject scripts outside official Shopify extension points and is not a payment processor.
1.3. Eligibility, installation, authentication and uninstallation flow through standard Shopify mechanisms and are governed by Shopify’s Terms of Service §§1 and 5.
2. Plans, fees and billing
The short version: Shopify bills you in USD on our behalf. The price you sign up at stays the same for as long as your subscription runs. If pricing changes later, you get 30 days’ notice and your own rate is unaffected.
2.1. Hokku is offered on the following plans, with current pricing published at gethokku.com/pricing:
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Free — no fee, capped feature set.
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Starter — USD 9.99 / month.
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Pro — USD 19.99 / month.
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Max — USD 39.99 / month.
2.2. All Hokku Subscription Fees are denominated in U.S. Dollars and are billed and collected by Shopify on H-MOON Digital’s behalf through Shopify Billing. Payment mechanics, billing cycles, retries, currency conversion, dunning and tax invoicing are governed by Shopify’s Terms and the Shopify International Limited invoicing rules. H-MOON Digital does not collect, store or process payment data.
2.3. Subscription Price Lock. The Subscription Fee in effect at the time you first subscribe to a paid plan (Starter, Pro or Max) shall remain unchanged for the lifetime of your uninterrupted subscription. If H-MOON Digital revises public pricing for new sign-ups, existing Merchants continue at their original rate. This commitment terminates only if you uninstall Hokku, let your subscription lapse for more than thirty (30) days, or upgrade or downgrade plans (in which case the then-current rate for the new plan applies). The Price Lock does not cover Shopify-side fees, currency-conversion variations or taxes imposed by competent authorities.
2.4. No trial at launch. Hokku does not offer a paid-plan trial in V1.0. Merchants start on the Free plan (up to 30 online orders / month) and subscribe to a paid plan whenever they choose, with billing handled by Shopify Billing. A trial on the Pro plan may be introduced in a later version; if so, it will be configured through Shopify Billing and described here.
2.5. Changes to plans and pricing. H-MOON Digital may revise its plans, its Subscription Fees or its billing model for future subscriptions. No revision applies retroactively to charges already incurred, and every revision is subject to all of the following:
(a) Prior notice. The change is published at gethokku.com/pricing at least thirty (30) days before it takes effect.
(b) Existing subscriptions. The Subscription Price Lock in clause 2.3 continues to apply. The revision governs new subscriptions and any plan change you make on or after its effective date.
(c) Your approval. Hokku is billed through Shopify Billing, so no new or increased charge can be applied to your store without your explicit approval in your Shopify admin. Declining leaves your current subscription and your locked rate untouched under clause 2.3, and you may terminate at any time under section 10.2.
3. Refund policy
The short version: 7-day refund, no questions asked. After that, case by case.
3.1. H-MOON Digital offers a 7-day refund on the first paid charge of a Starter, Pro or Max subscription, with no justification required. The full policy is published at gethokku.com/refund and is incorporated into these Terms by reference.
3.2. Refunds, when granted, are processed through Shopify Billing. H-MOON Digital does not refund Merchants directly.
3.3. The refund policy is a commercial commitment of H-MOON Digital, separate from any statutory right of withdrawal applicable to consumers (which does not apply to these B2B Terms).
4. Merchant data and personal data
The short version: Your data stays yours. How we handle personal data is in a separate DPA.
4.1. As between the parties, the data the Merchant submits to or generates through Hokku (offer configurations, storefront widget content, product references and analytics — collectively “Merchant Data”) remains the property of the Merchant. You grant H-MOON Digital a non-exclusive, worldwide, royalty-free license to host, process, display and transmit Merchant Data solely to operate, support and improve the Service.
4.2. The processing of personal data is governed by:
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the Hokku App Privacy Notice and Data Processing Agreement, which together describe how H-MOON Digital acts as a data processor for the Merchant within the Hokku app, the sub-processors used (Supabase Frankfurt, Sentry EU, Vercel, Resend, Anthropic), the lawful transfer mechanisms (Standard Contractual Clauses 2021 where applicable) and the procedures for the three Shopify-mandated GDPR webhooks (
customers/data_request,customers/redact,shop/redact); -
the Privacy Policy, which covers data collected on the gethokku.com website and summarises the processing performed in the app; the processing performed in the app on the Merchant’s behalf is governed by the DPA.
4.3. The Sub-processors List is published and maintained at gethokku.com/sub-processors. H-MOON Digital will notify Merchants by email at least thirty (30) days before adding a new sub-processor that materially affects the processing of personal data.
4.4. Merchant compliance with applicable data protection laws. The Merchant warrants that its collection, processing, transfer and disclosure of personal data through the Service complies with all data protection laws applicable to it and to its end-customers, including without limitation the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Lei Geral de Proteção de Dados (LGPD), and equivalent local data protection regimes. Where such laws designate the Merchant as the “controller”, “personal information handler” or equivalent role, the Merchant remains fully and solely responsible for the obligations arising therefrom, including obtaining any required consents, providing notices to data subjects, conducting impact assessments and complying with cross-border transfer mechanisms required in its jurisdiction. H-MOON Digital acts solely as a processor / entrusted party / equivalent role under the Merchant’s documented instructions, as further detailed in the Hokku DPA.
5. Acceptable use
The short version: Don’t break things, don’t scrape us, don’t resell us, don’t break the law.
5.1. The Merchant agrees to comply with the Hokku Acceptable Use Policy, incorporated into these Terms by reference, and with the Shopify Acceptable Use Policy governing the Merchant’s Shopify store.
5.2. The Merchant agrees not to (a) reverse-engineer, decompile or disassemble the Service except as expressly permitted by mandatory law, (b) resell, sublicense or white-label Hokku without H-MOON Digital’s prior written consent, (c) attempt to bypass plan limits, rate limits or technical safeguards of the Service, or (d) use the Service in violation of applicable law.
5.3. Compliance with advertising, marketing and consumer protection laws. The Merchant warrants that the marketing and promotional content it configures or displays through Hokku offers — including without limitation product claims, pricing claims, comparative statements, superlative language, free-gift conditions and discount mechanics — complies with all applicable advertising, marketing and consumer protection laws in each jurisdiction where its end-customers are located. The Merchant is solely responsible for ensuring that offer content does not violate restrictions on superlative or absolute claims, mandatory price-disclosure rules, cooling-off rights or any equivalent local requirements, and for any regulatory action arising from non-compliant content displayed through the Service.
6. Suspension by Hokku
The short version: We only suspend in 3 cases, always with a reason and 7 days to appeal.
6.1. H-MOON Digital intervenes on a Merchant account only in the following three cases:
(a) illegal content or use of Hokku in violation of applicable law;
(b) repeated abuse of support channels (insults, threats, spam directed at H-MOON Digital staff);
(c) documented circumvention of plan limits, rate limits or technical safeguards.
6.2. For sensitive sectors (CBD, tobacco, legal arms, gambling and equivalents), H-MOON Digital reserves the right to suspend or terminate access on a case-by-case basis after written review.
6.3. In all cases under sections 6.1 and 6.2, the Merchant receives: (a) an email explanation citing the reason and the applicable section of these Terms; (b) seven (7) days’ notice before suspension or termination takes effect; (c) a right of appeal exercisable by replying to that email, reviewed within seven (7) business days.
6.4. Outside the cases listed above, H-MOON Digital will not suspend or terminate the Merchant’s account at its sole discretion. Suspension or termination of the Merchant’s underlying Shopify account is governed by Shopify’s Terms §14 and is not within H-MOON Digital’s control.
7. Service availability
The short version: We do our best to keep Hokku running 24/7. No specific uptime guarantee for self-serve plans.
7.1. H-MOON Digital uses commercially reasonable efforts to keep Hokku available without interruption. Hokku runs on EU-first infrastructure (Vercel, Supabase Frankfurt and additional providers listed at gethokku.com/sub-processors).
7.2. No specific uptime service-level agreement is offered for self-serve plans. Scheduled maintenance is communicated in advance through the Hokku admin or by email when practicable.
7.3. H-MOON Digital is not liable for interruptions or degradations attributable to (a) Shopify infrastructure or APIs, (b) the Merchant’s theme, third-party apps or custom code, (c) network providers, browsers or end-user devices, or (d) events beyond H-MOON Digital’s reasonable control.
8. Intellectual property
The short version: Hokku is ours. What you put into Hokku stays yours. Feedback you send us is ours to use.
8.1. As between the parties, Hokku — including its source code, design, trademarks, documentation and any derivative works — is and remains the exclusive property of H-MOON Digital or its licensors. These Terms grant the Merchant a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use Hokku for the duration of an active subscription and in accordance with these Terms.
8.2. Merchant Data remains the property of the Merchant (see section 4).
8.3. If the Merchant submits feedback, suggestions or feature requests to H-MOON Digital, the Merchant grants H-MOON Digital a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, with no obligation of compensation or attribution.
9. Warranties, disclaimers and limitation of liability
The short version: We give you Hokku as it is. We’re liable for serious faults; otherwise our liability is capped at what you paid us in the last 12 months.
9.1. No implied warranties. Hokku is provided “as is” and “as available”. To the maximum extent permitted by applicable law, H-MOON Digital disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted operation.
9.2. Liability that cannot be excluded. Nothing in these Terms excludes or limits H-MOON Digital’s liability for (a) wilful misconduct, (b) gross negligence, (c) personal injury or loss of life resulting from a breach of duty attributable to H-MOON Digital, its legal representatives or agents, and (d) any liability that cannot be excluded or limited under mandatory law.
9.3. Liability for ordinary negligence — limited. For ordinary negligence, H-MOON Digital is liable only for breach of an essential contractual obligation (an obligation whose performance enables the proper execution of the Agreement and on whose performance the Merchant regularly relies). In such case, liability is limited to damages that were reasonably foreseeable and typical for this type of agreement at the time of contract formation.
9.4. Aggregate cap. Subject to section 9.2, the aggregate liability of H-MOON Digital for all claims arising out of or relating to these Terms, regardless of the legal basis, shall not exceed the total Subscription Fees paid by the Merchant for Hokku through Shopify Billing during the twelve (12) months immediately preceding the event giving rise to the claim. For Merchants on the Free plan during that period, the aggregate cap is fixed at USD 100.
9.5. No liability for indirect or consequential damages. Subject to section 9.2, H-MOON Digital is not liable for loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data (except where loss of data results from H-MOON Digital’s failure to take commercially reasonable backup measures) or any indirect, incidental or consequential damages.
9.6. The limitations of this section reflect the agreed allocation of risk between the parties and the price level of the Service.
9.7. Indemnification by the Merchant. Subject to section 9.2, the Merchant agrees to indemnify, defend and hold harmless H-MOON Digital, its representatives, employees and sub-processors from and against any third-party claim, demand, action, regulatory proceeding, damages, liabilities, costs and expenses (including reasonable legal fees) arising from or relating to (a) the Merchant’s breach of sections 4.4 (data protection laws), 5.2 (acceptable use) or 5.3 (advertising and consumer protection laws), (b) the content the Merchant configures or displays through Hokku offers, or (c) any third-party claim brought by end-customers, data subjects or regulatory authorities in any jurisdiction where the Merchant operates, where such claim relates to acts or omissions of the Merchant. H-MOON Digital will notify the Merchant promptly of any such claim, give the Merchant reasonable control of the defence (subject to H-MOON Digital’s right to participate with its own counsel at its own expense) and provide reasonable cooperation at the Merchant’s expense.
10. Term, termination and data deletion
The short version: Uninstall from Shopify Admin anytime. We keep your data for 60 days in case you reinstall, then delete it.
10.1. These Terms enter into force on first installation of Hokku in the Merchant’s Shopify admin and continue until terminated by either party.
10.2. Merchant termination. The Merchant may terminate at any time by uninstalling Hokku from the Shopify admin. Termination takes effect immediately. Subscription Fees already charged for the current billing period are non-refundable except as provided in section 3.
10.3. H-MOON Digital termination. H-MOON Digital may terminate (a) under section 6, (b) for material breach not cured within thirty (30) days of written notice, (c) if the Merchant’s Shopify account is suspended or terminated by Shopify, or (d) if continued operation of Hokku for the Merchant becomes legally or technically impossible, with thirty (30) days’ notice where practicable.
10.4. Effect of termination. On termination, the Merchant’s access to Hokku ceases. Merchant Data is retained in active systems for sixty (60) days to enable reinstallation with data recovery, after which it is deleted, subject to backup-retention cycles and legal-retention obligations. The detailed deletion procedure is described in the DPA.
10.5. Survival. Sections 4 (Data), 8 (IP), 9 (Liability), 11 (Modifications), 12 (Governing law), 13 (Miscellaneous) and 14 (AI Assistant) survive termination.
11. Modifications to these Terms
The short version: If we change the rules, we’ll tell you 30 days in advance. You can leave if you disagree.
11.1. H-MOON Digital may modify these Terms from time to time. For material modifications (changes that adversely affect the Merchant’s rights or obligations), H-MOON Digital will notify Merchants by email and through the Hokku admin at least thirty (30) days before the modification takes effect.
11.2. If the Merchant disagrees with a material modification, the Merchant may terminate under section 10.2 before the modification takes effect. Continued use after the modification takes effect constitutes acceptance.
11.3. Non-material modifications (clarifications, typographical corrections, reference updates) may take effect immediately on publication. Modifications required by law, regulation, court order or a Shopify policy change may take effect immediately, with notice as soon as practicable.
12. Governing law, jurisdiction and translations
The short version: French law. Paris courts. The English version of these Terms is the legally binding one.
12.1. These Terms are governed by the laws of France, excluding its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
12.2. Exclusive jurisdiction. Any dispute arising out of or relating to these Terms, including its formation, interpretation, performance or termination, shall be submitted to the exclusive jurisdiction of the courts of Paris, France, subject to the mandatory provisions of Regulation (EU) No 1215/2012 (Brussels I bis) for parties domiciled in the European Union and to equivalent international rules for parties domiciled elsewhere.
12.3. Translations. These Terms are published in English (canonical) with courtesy translations into other languages. In case of substantive discrepancy between the English version and a translation, the English version available at gethokku.com/terms prevails. Exception — where a translation includes clauses or clarifications required by mandatory local law in the jurisdiction of the translation (for example, consumer-status carve-outs or formal-notice formats), those locally-mandated provisions apply within that jurisdiction and do not constitute a “discrepancy” within the meaning of this clause. Available languages are listed at the foot of this document.
13. Miscellaneous
The short version: Standard contract boilerplate. Read it if you like.
13.1. Severability. If any provision of these Terms is held invalid or unenforceable by a competent court, that provision is enforced to the maximum extent permitted by law and the remaining provisions continue in full force and effect.
13.2. Entire agreement. These Terms, together with the documents incorporated by reference (Refund Policy, Acceptable Use Policy, DPA, Privacy Policy, Sub-processors) and applicable Shopify terms, constitute the entire agreement between the parties on its subject matter.
13.3. No waiver. Failure by either party to enforce a provision on a given occasion does not constitute a waiver of that provision.
13.4. Assignment. The Merchant may not assign these Terms. H-MOON Digital may assign to a successor entity in connection with a merger, acquisition or reorganisation, with notice to the Merchant.
13.5. Force majeure. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control (natural disasters, governmental action, labour disputes, internet or telecommunications failures, third-party-provider outages).
13.6. Notices and contact. Notices to H-MOON Digital: hello@gethokku.com. Notices to the Merchant: the email address associated with the Merchant’s Shopify account. Legal notices regarding H-MOON Digital are published at gethokku.com/legal.
13.7. Copyright complaints. Notices of alleged copyright infringement under the U.S. DMCA or equivalent international laws may be sent to hello@gethokku.com with the elements required by applicable law.
14. AI Assistant
The short version: the in-app assistant is a helper — not a salesperson, not a contract. Nothing it says binds us; for anything that matters, rely on the official pages or ask the Hokku team.
14.1. Nature and purpose. Hokku may offer an in-app automated assistant (the “Assistant”) that answers Merchant questions from Hokku’s official help content. Its answers are generated automatically by artificial intelligence and are provided for general information only. They may contain errors, omissions or out-of-date information, and do not constitute professional, legal, accounting, financial or tax advice.
14.2. No binding commitment. No statement made by the Assistant binds H-MOON Digital or has any contractual value. In particular, any price, discount, promotion, free gift, refund, credit, deadline, feature, availability date, service level or other commercial term mentioned by the Assistant creates no offer, warranty, representation or obligation on the part of H-MOON Digital. Only the official sources prevail — the pricing page, these Terms, the Refund Policy and the amounts billed through Shopify Billing. No statement by the Assistant constitutes a waiver of any right, an amendment of these Terms or a commitment by H-MOON Digital, and the Merchant may not rely on it as such.
14.3. Statements about third parties. Any statement the Assistant may generate about a third party — including a person, a company, or a competing product or service — is produced automatically, does not reflect the opinion or position of H-MOON Digital, and is not endorsed by it. H-MOON Digital is not liable for such statements.
14.4. Scope and human handoff. The Assistant answers only about Hokku and its use; for anything outside that scope it hands off to the Hokku team. At any time, the Merchant can ask to reach the Hokku team, who take over. The Assistant never removes access to human support.
14.5. Conversation data. Assistant conversations are retained for thirty (30) days to help improve support, and then deleted. Processing is described in the DPA and the Privacy Policy. The Merchant agrees not to submit sensitive data through the Assistant — in particular passwords, payment or banking details, or the personal data of its own customers.
14.6. Limitation of liability. To the maximum extent permitted by applicable law, H-MOON Digital is not liable for any decision taken on the basis of, or any loss or damage resulting from, the use or interpretation of the Assistant’s answers. Section 9 (Warranties, disclaimers and limitation of liability) applies in full to the Assistant. For anything with contractual value or any important decision, the Merchant relies on the official documentation, these Terms, or human support.
14.7. Acceptance and versioning. Use of the Assistant constitutes acceptance of this clause. Within the Hokku app, acceptance is also collected through an explicit, versioned and time-stamped consent before first use. This clause is versioned; the current version is 1 (27 June 2026). A material change to this clause triggers a new version and a renewed in-app consent.
Last updated: 3 August 2026. Previous versions are archived on request to hello@gethokku.com.