This Acceptable Use Policy (the “AUP”) is part of the Hokku Terms of Service and applies to every Merchant using the Hokku app.
About this AUP. The Merchant’s underlying Shopify store is governed by the Shopify Acceptable Use Policy, which covers store-level conduct (prohibited products, customer-facing fraud, content abuse). This AUP covers only what is specific to the Hokku app — what you can and cannot do with the app itself. The two are complementary.
1. What you cannot do with Hokku
The short version: don’t break it, don’t game it, don’t resell it.
The Merchant agrees not to:
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Reverse-engineer the Service — including decompilation, disassembly or attempts to derive the source code of the Hokku admin, the storefront widget or the back-end APIs, except to the extent expressly permitted by mandatory law.
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Resell, sublicense or white-label Hokku without the prior written consent of H-MOON Digital. The right to use Hokku granted by the Terms is non-transferable.
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Bypass plan limits or rate limits — automated or manual circumvention of the offer cap on Free, the widget-view cap on Free, request rate limits, or any other technical safeguard.
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Stress-test or load-test Hokku in production without prior written agreement with H-MOON Digital. Hokku’s edge infrastructure is sized for normal merchant traffic, not for synthetic floods.
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Use Hokku to facilitate fraud — including coordinated false-discount schemes, false-bundling to mislead end customers, or any offer mechanic designed to violate consumer protection law in the Merchant’s jurisdiction.
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Scrape Hokku interfaces or APIs for purposes other than the Merchant’s own normal use, including building competing analytics or aggregating other merchants’ data via shared endpoints.
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Inject malicious code or content into Hokku widget configurations or admin fields — including XSS payloads, SQL injection attempts, or content that would breach the security of end customers’ browsers.
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Misrepresent affiliation with H-MOON Digital — including impersonating Hokku staff, falsifying Hokku invoices or support correspondence, or claiming endorsements that were not granted.
2. What we monitor and how we respond
The short version: we look at aggregate signals, not personal behavior. We follow the suspension process in the Terms.
2.1. H-MOON Digital monitors aggregate usage signals to detect abuse, including unusual API request rates, widget-view spikes inconsistent with stated traffic, and patterns characteristic of automated scraping. We do not monitor individual Merchant behavior beyond what is necessary for security and platform integrity.
2.2. A confirmed AUP breach is handled under Terms §6 — Suspension by Hokku, which guarantees:
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an email explanation citing the breached AUP item;
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seven (7) days’ notice before any suspension or termination;
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a right of appeal by replying to that email.
2.3. Exception — for breaches creating an immediate security risk to other Merchants or to end customers (active XSS exploitation, large-scale fraud), H-MOON Digital may suspend access immediately and notify within twenty-four (24) hours. The right of appeal still applies.
3. What this AUP does not cover
The short version: store-level merchant conduct is Shopify’s domain, not ours.
3.1. This AUP does not cover:
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the products the Merchant sells on its Shopify store (governed by Shopify AUP);
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content the Merchant publishes on its storefront, marketing channels or social media;
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the Merchant’s relationship with its own customers, including refund disputes and order fulfillment;
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payment processing, fraud screening and chargeback handling (governed by Shopify Payments or the Merchant’s chosen payment processor).
3.2. Sensitive sectors handled case-by-case by Hokku (CBD, tobacco, legal arms, gambling) are described in Terms §6.2.
4. Reporting an AUP issue
The short version: tell us if you see something.
4.1. To report a suspected AUP violation by another Merchant, by a third party using Hokku, or by H-MOON Digital itself, email hello@gethokku.com with the subject line [AUP] and a description of what you observed, when, and any URL or identifier relevant.
4.2. H-MOON Digital will acknowledge receipt within five (5) business days and act in good faith. Where appropriate, the reporter will be informed of the outcome, subject to confidentiality and data-protection constraints.
5. Modifications and contact
The short version: standard rules.
5.1. This AUP may be modified under the same conditions as the Terms (see Terms §11 — Modifications).
5.2. Translations. This AUP is published in English (canonical) with courtesy translations into other languages. In case of substantive discrepancy between the English version and a translation, the English version available at gethokku.com/acceptable-use prevails. Exception — where a translation includes clauses or clarifications required by mandatory local law in the jurisdiction of the translation, those locally-mandated provisions apply within that jurisdiction and do not constitute a “discrepancy” within the meaning of this clause. Available languages are listed at the foot of this document.
5.3. Contact: hello@gethokku.com.
Last updated: 16 May 2026.